How do renewals work?
Subscriptions to the Practising the Piano Online Academy renew automatically therefore you don’t need to do anything other than ensure that your payment method e.g. your card details are valid and up to date if you wish to retain your subscription (please see “How do I update my payment details?” for further instructions).
You can view the details of your subscription, including the renewal date, payment card expiry date, renewal price and the details of any discounts applied here or by logging in, clicking on “My Account” and then the “Manage” button below the box titled “My Subscriptions”.
How do I check and update my payment details?
You can view the details of the payment card and update them (or use a new card) here by clicking on the link under “Payment Details”, entering your new card details on our secure form and clicking “Update card”.
Please note that we do not ever store your card details on our servers or have direct access to them as these are handled directly by Stripe which is a state of the art payments gateway. Therefore, we will only show the last four digits and expiry date of your card once it has been updated.
How do I cancel my subscription?
You can cancel your subscription by setting it to cancel at the period end (in which case it will not renew automatically) or by deleting your account altogether which will cancel it immediately.
If you would not like your subscription to renew then you can set it to cancel at the expiry date by clicking here and on the link which says “Click here if you would like to turn off automatic renewals…”. If successful, the subscription details will be updated to confirm that your subscription will not renew on the expiry date.
Please note that that deleting your account destroys your user account and any subscriptions you have entirely whereas cancelling at the end of the period will automatically change you to a free account which enables you to retain access to your account and any eBooks that you’ve purchased.
My subscription is set to cancel. How do I turn on automatic renewals?
If you have turned off renewals previously and would like your subscription to renew, then you can do so here by clicking on the link which says “Click here if you would like to renew automatically”. If successful, the subscription details will be updated to confirm that your subscription will renew and the date thereof.
I’ve forgotten my password. How can I reset it?
If you’ve forgotten your password, then you can reset it here by requesting a reset email. Please note that you will need to enter the email address associated with your account in order to request a reset. If the email address is correct but you haven’t received the password reset email, then please check your spam or junk mail folders before attempting to send an additional reset email.
How do I change my password?
If you are signed in, you can change your password via the “My Account” page which can be accessed via the button on the top right hand side of the screen or by clicking here. If you are not signed in and have forgotten your password, then you can request a reset email here.
Click here for more help information and our support contact details.